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Avonao ID is provided by AVONAO, INC., 254 Chapman Rd, Ste 208 #21918, Newark, Delaware 19702, USA, a corporation formed in the State of Delaware (legal address).
1. Who provides the Service
Avonao ID is provided by AVONAO, INC., 254 Chapman Rd, Ste 208 #21918, Newark, Delaware 19702, USA, a corporation formed in the State of Delaware (legal address). Our mailing address, for general correspondence only, is AVONAO, INC. • 2261 Market Street PMB 10671, San Francisco, CA, 94114, United States. It is not our legal address: all legal correspondence must be sent to the legal address in Delaware stated above (see the Imprint). We have no establishment in the European Union and offer the Service to people and businesses there.
Under Regulation (EU) 2022/2065, the Digital Services Act ("DSA"), the Service is an intermediary service. The business profiles, logos and descriptions that businesses publish in Avonao Business Circle (the directory, the Launchpad and the business pages) are information stored at a business's request.
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Orders to act against illegal content (Article 9) and orders to provide information (Article 10) can be sent to the same address. We confirm receipt, tell the authority how we gave effect to the order and when, and tell the business or person concerned as Article 9(5) and Article 10(5) require.
3. Point of contact for users (Article 12)
Businesses, members and anyone else who uses the Service can reach us directly by:
The mandate of the representative covers Article 13 DSA and Article 27 GDPR. Authorities can address the representative, in addition to or instead of us, on all matters needed to receive, comply with and enforce decisions under the DSA. Our representative in the EU under Article 27 GDPR is listed in the Privacy Policy and the Imprint.
5. Notices about illegal content (Article 16)
Anyone can tell us about content in the Service that they believe is illegal, using "Report this business" on the profile page of a business in Avonao Business Circle, or by email to support@avonao.com. You do not need an Avonao ID to report. A notice is easier to act on when it contains:
why you believe the content is illegal, explained clearly enough for us to see it without a detailed legal examination;
where it is: the business profile, app, URLs or other identifiers that let us find it;
your name and email address, except where the notice concerns one of the offences in Articles 3 to 7 of Directive 2011/93/EU (sexual abuse and exploitation of children); and
a statement that you believe in good faith that the information and allegations in your notice are accurate and complete.
If we have your email address, we confirm receipt by email with a reference number. A person reviews every notice; we do not decide on notices by automated means. We decide in a timely, diligent, non-arbitrary and objective way, tell you our decision about the content you reported, and tell you how you can challenge it. We may not be able to share more, because the rest concerns another business's account. How reports of businesses are handled, step by step, is described in Notice and action.
6. When we restrict a business or an account (Article 17)
If we restrict a business or an account because content is illegal or breaks the Acceptable Use Policy, for example by unlisting a business, suspending a business and its apps, or suspending an account, we send the person concerned a statement of reasons. For a business, every owner receives it by email at the latest when the restriction takes effect. It says:
what we restricted, how far the restriction goes and for how long;
the facts and circumstances we relied on, including whether the decision followed a notice;
whether automated means were involved. No automated means are used to detect or decide; every restriction is a person's decision;
the legal ground, if we found the content illegal, or the clause of our terms it breaks; and
how to seek redress: a complaint to us, which a person who was not involved in the original decision reviews, any out-of-court dispute settlement available to you, and the courts.
We do not send a statement of reasons where we do not have an email address for the person concerned, or where an authority has told us not to for reasons of law enforcement. A business can contest a decision free of charge within six months by writing to business-support@avonao.com and quoting the reference. How enforcement and complaints work is described in section 3 of the Acceptable Use Policy and in Notice and action.
7. Threats to life or safety (Article 18)
If we become aware of information that gives rise to a suspicion that a criminal offence involving a threat to the life or safety of a person has taken place, is taking place or is likely to take place, we promptly inform the law enforcement or judicial authorities of the Member State concerned, or Europol where we cannot identify that Member State, and provide all relevant information available.
8. Our terms and how we enforce them (Article 14)
The restrictions on using the Service are in the Terms of Service, the Business Terms and the Acceptable Use Policy. Section 3 of the Acceptable Use Policy describes the actions we can take, which are no action, a warning, unlisting a business, suspending a business and its apps, and suspending or ending an account, and how a decision is explained and contested. A person at Avonao reviews each report and makes each decision.
9. Transparency reports (Article 15)
Article 15(2) DSA exempts micro and small enterprises from the duty to publish transparency reports, and that exemption applies to us. We will publish a report once it no longer does.
10. Changes and contact
We update this page when a contact detail changes. Questions about this page: support@avonao.com.
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