Terms of Service

1. Who we are and what these terms cover

These terms govern your use of Avonao ID at id.avonao.com and avonao.com, together with your Avonao ID dashboard, "Sign in with Avonao ID", Avonao Wallet, Avonao Business Circle and the documentation we publish for them (together, the "Service").

The Service is provided by AVONAO, INC., a corporation formed in the State of Delaware, USA (Delaware entity file number 10121895), 254 Chapman Rd, Ste 208 #21918, Newark, Delaware 19702, USA ("we", "us", "our"). See the Imprint.

By ticking "I accept the Terms" when you create your Avonao ID, you accept these terms. If you do not agree, do not use the Service.

In plain language: these terms are the contract. If you create or use an Avonao ID, you agree to them.

1.1 Documents that form part of the agreement

Businesses that connect their own apps to Avonao ID accept the separate Business Terms.

If a document conflicts with these terms, these terms prevail. A written agreement signed by both parties prevails over these terms to the extent it says so.

2. Definitions

3. The Service

Avonao ID is a passwordless account for signing in. With one Avonao ID you can:

• sign in to the platforms operated by AVONAO, INC.;
• sign in to apps of other businesses that use "Sign in with Avonao ID";
• see and manage every app you are connected to, with a data receipt for every share you grant or revoke;
• discover and follow businesses in Avonao Business Circle.

An Avonao ID on its own comes with no products, plans or fees.

3.1 Signing in to other businesses' apps

• The first time you sign in to a business's app, we show you the consent screen. You decide whether to allow it.
• The app only receives what you allowed: a member identifier, and depending on your choice your email address (email) and your name and language (profile).
• Each business receives its own identifier for you. Two businesses cannot recognise you as the same person from that identifier.
• Every time you allow or revoke an app, we create a data receipt you can see in your dashboard.
• You can revoke an app at any time under "Your apps". The app then cannot sign you in again until you allow it again. Revoking does not delete data the business already holds; ask the business, under its own privacy policy, to delete it.

3.2 What Avonao does not do for a business's app

The business, not Avonao, is responsible for its app and for what it does with your data. Its own terms and privacy policy apply; the consent screen links to them. A verified domain only means the business proved control of that domain; it is not an endorsement. Avonao does not check apps before they go live; we review them afterwards and act on reports.

3.3 Avonao Business Circle

• The directory and the Launchpad show businesses that use Avonao ID. How they are ordered is explained in the Ranking rules. No business can pay for a better position.
• You can follow businesses. Businesses see how many members follow them, not who.
• Anyone can report a business that seems illegal or breaks our rules. See Notice and action.

3.4 Verified (only when enabled)

Verified is switched off at launch. When we switch it on:

• Verification is optional. It checks an identity document and a live selfie through our provider Stripe. You give explicit consent before it starts.
• We keep only the outcome, the date and your trust level, never document images or selfies.
• You can ask for a short-lived proof that you are verified and give it to a specific app (for example to get a verified-member price). Nothing about your verification is shared with an app unless you request such a proof for that app.

3.5 Changes to the Service

Avonao ID is in early access. Features are labelled Live, Beta or Coming soon. Beta features may change or end. We may change or end features. If a change takes away something important to you, we will tell you in advance where we reasonably can.

4. Eligibility, accounts and sign-in

• You must be at least 16 years old. You confirm that you are allowed to enter into this agreement under the law that applies to you. If the law of your country requires a parent's or guardian's agreement for you to enter into this agreement, you confirm that you have it. The Service is not directed to children.
• An Avonao ID is for one person. Do not create an account for someone else without their permission, and do not share your account.
• You must use an email address you control. We only store email addresses you have confirmed.
• There is no password. You sign in with a one-time email link or code, a passkey, or a Google, Microsoft or GitHub account you connected. You can add an authenticator app (TOTP) as a second step; recovery codes are shown once.
• Keep your email account, your devices and your recovery codes safe. Anyone who controls them may be able to sign in as you. You are responsible for everything that happens under your account.
• Some changes (for example adding a sign-in method or deleting your account) ask you to confirm it is you again.
• You can see your active sessions and a security log of sign-ins and account changes, and you can end sessions at any time.
• Tell us at once at support@avonao.com if you think someone else has used your account.

4.1 Where your account data is stored

When you create your Avonao ID you choose one of seven data-hosting regions: US East, US West, Europe Central, Europe West, Europe North, Asia-Pacific and Oceania. Your account data is stored in the region you chose; the three European regions are held under Cloudflare's EU jurisdiction. Records that belong to businesses, and a pseudonymous index that lets us find your account when you sign in, are kept in our home region (US West). See the Privacy Policy for details.

5. Acceptable use

You must follow the Acceptable Use Policy, which forms part of these terms. We may suspend or end access as described in section 12 if you do not. Section 3 of that policy describes how we enforce these restrictions and how you can contest a decision. Our points of contact under the EU Digital Services Act are on the Digital Services Act page.

6. Avonao platforms

AVONAO, INC. operates every Avonao platform (Agined, Intramedial, Trustvice, GoPlainly and any future one), and each has its own plans, regions, billing, content, terms and privacy policy. You subscribe to a platform on that platform, not on Avonao ID. Avonao ID only knows whether you have no subscription, a free subscription or a paid subscription there, as the platform reports it.

7. Fees and billing

7.1 Avonao ID is free

Avonao ID is free for members. Avonao platforms and other businesses may charge for their own services under their own terms.

7.2 Avonao Billing and Stripe

Avonao Billing is the central billing entity for the platforms Avonao owns and operates, and only for those: it does not bill for the platforms of other companies. Avonao is not a payment provider, a bank or a money wallet, it holds no funds for anyone, and the Avonao Wallet holds credentials only, never money. Every payment for the platforms Avonao owns and operates is collected, held and settled by Stripe, a licensed payment service provider, under Stripe's own terms; Avonao never receives or stores your card or bank details and never holds your money. Where a sale is made through Stripe Managed Payments, Stripe is the seller of record for that sale and is responsible for processing the payment, calculating and collecting the applicable taxes, and issuing the invoice and receipt, while Avonao Billing provides the plans, prices and customer account for the Avonao platforms, and the contract for the Avonao service you buy is with AVONAO, INC.

8. Your content and your data

You keep all rights in what you send to the Service.

• What we store. What we store about your account, and for how long, is set out in the Privacy Policy, including the retention table.
• Licence to us. You grant us a worldwide, non-exclusive licence to process what you send, as needed to provide, secure and support the Service for you.
• Your responsibility. You are responsible for having the right to send the content and data you submit.
• Personal data. We are the controller of your Avonao ID account data. The Privacy Policy explains your rights and how to exercise them at privacy@avonao.com.

9. Service levels

We run the Service with care, but during early access it carries no uptime commitment, service credits or support response time. We schedule maintenance when we can to limit disruption, but we do not promise uninterrupted or error-free operation. Any availability, support or response commitment exists only if it is set out in a written agreement signed by us.

10. Intellectual property and feedback

We and our licensors own the Service, including its software, documentation, designs and trademarks. These terms give you a limited, non-exclusive, non-transferable, revocable right to use the Service during the term. You may not copy, resell, reverse engineer or build a competing service from the Service, except to the extent the law allows regardless of this clause. Open-source components remain under their own licences. The "Sign in with Avonao ID" button and the Avonao ID mark may only be used as the button kit allows.

If you give us feedback or suggestions, we may use them freely without obligation to you.

11. Disclaimers

To the extent the law allows, the Service is provided "as is" and "as available". We disclaim all warranties not expressly stated in these terms, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, error-free or free of harmful components. Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.

12. Term, suspension and termination

12.1 Term

These terms apply from when you first accept them until your account is closed or we end it.

12.2 By you

You may stop using the Service at any time and delete your Avonao ID in your dashboard.

• While you have a paid subscription on an Avonao platform, you must cancel it on that platform first. The dashboard shows where.
• While you are the only owner of a business account, you must transfer ownership or delete the business first.
• Free subscriptions on Avonao platforms end with your Avonao ID, and their content and data are deleted. We warn you before you confirm.

12.3 By us

We may suspend or end your account if you seriously or repeatedly break these terms or the Acceptable Use Policy, if the law requires it, or to protect other members or the service. Unless the law or a security risk prevents it, we tell you the reason first and give you a chance to respond. You can contest our decision by writing to support@avonao.com.

12.4 Data on termination

• After you confirm deletion, your account is closed to use at once and you have 28 days to change your mind: sign in and cancel the deletion.
• After 30 days your account is permanently deleted from our live systems. Our hosting provider's recovery data can hold a copy for a further limited time (see section 8 of the Privacy Policy for what is kept and for how long).
• When you request deletion, your other sessions and your connections to apps end at once.

12.5 Survival

Sections 10, 11, 14, 15, 16 and 17, and the retention described in section 12.4, survive termination.

13. Indemnities

Each party's responsibility for third-party claims is set out in the law that applies. Nothing in these terms asks a consumer to indemnify us.

14. Limitation of liability

To the extent the law allows:

• we are liable without limit for intent and gross negligence, for injury to life, body or health, and wherever the law does not allow a limitation;
• for slight negligence we are liable only for breach of obligations that are essential to the service and on which you may rely, and only for damage that was typical and foreseeable; and
• your mandatory rights as a consumer remain unaffected.

15. Governing law and disputes

These terms are governed by the law of the State of Delaware, United States. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

If you are a consumer, you also keep the protection of the mandatory law of the country where you live. For people who are not consumers, the courts of Delaware have jurisdiction. We do not take part in dispute resolution proceedings before a consumer arbitration board.

16. Export controls and sanctions

You will not use, export or re-export the Service in breach of United States or other applicable export control or sanctions law. You confirm that you are not on a United States or other applicable government restricted-party list, and are not located in, or controlled by a person in, a country or region subject to comprehensive United States sanctions. We may block access where we reasonably believe this section is breached.

17. General

• Changes to these terms. We may update these terms, for example when we add features or the law changes. We will tell you by email at least 30 days before important changes take effect. If you do not agree, you can delete your account before they take effect. Changes that are required by law or that only benefit you can take effect sooner.
• Entire agreement. These terms and the documents in section 1.1 are the whole agreement about the Service and replace earlier understandings.
• Notices. We give notice by email to you, in the dashboard, or on this site. You give notice to support@avonao.com, or by post to the legal address in section 1 (the Delaware address; see section 18).
• Assignment. You may not assign these terms without our consent.
• Severability and waiver. If a provision is unenforceable, the rest continues. A delay in enforcing a right is not a waiver.
• Relationship. The parties are independent contractors.
• Language. If these terms are translated, the English text prevails.
• Parental controls. As 47 U.S.C. § 230(d) requires, we tell you that parental control protections, such as computer hardware, software and filtering services, are commercially available and may help you limit access to material that is harmful to minors. The US Federal Trade Commission describes them and names current providers in How to use parental controls.

18. Contact

Questions about these terms and support: support@avonao.com. Privacy: privacy@avonao.com.

AVONAO, INC., 254 Chapman Rd, Ste 208 #21918, Newark, Delaware 19702, USA (legal address).

Legal address and mailing address. The Delaware address above is our legal address. Our mailing address, for general correspondence only, is AVONAO, INC., 2261 Market Street PMB 10671, San Francisco, CA 94114, United States. The mailing address is not our legal address. All legal correspondence, including notices under these terms, formal legal process, legal claims and requests from courts, regulators and authorities, must be sent to the legal address in Delaware. Legal correspondence sent only to the mailing address is not treated as received by us.