Using the sitePlatforms
The tools, solutions, integrations, comparisons, regions, roadmap, pricing, receipt checks, status and changelog.
Help
Using the site
Help with using the Avonao website
How to find your way around avonao.com, change its language and colours, keep links for later, sign in, check a receipt, manage email and cookie choices, and reach a person. For the API, the tools and the SDKs, read the docs.
- Search
- ⌘K or Ctrl+KOr press / anywhere outside a field
- Languages
- 10Chosen in the footer, kept for a year
- Appearance
- Light or darkA switch on the right edge of every page
- Account needed
- NoneTo read, search, verify or subscribe
This page is about the website itself. How the tools, the API and the SDKs work is in the docs. Open the docs →
01
Navigation
Every page has the same frame.
The navigation, the footer and three small controls at the edges are the same on every page. Once you know where they are, you know your way around the whole site.
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Top navigation
Top of every pageProducts, how it works, pricing, the docs, receipt checks and support. The logo always leads back home. On narrower screens they sit behind the menu button at the right end.
Search
In the navigationOpens a search over every page of the site. The shortcuts are below.
Sign in and Start for free
Right of the searchOn a phone the two fold into one account button with a person icon, which opens a small window with both.
Saved links
Left edge, vertically centredOpens the links you saved for later, with a count of how many there are.
Light and dark switch
Right edge, vertically centredA sun at the top and a moon at the bottom. Click it to change the colours.
Cookie settings
Bottom left cornerOnce you have answered the cookie notice, this icon reopens your choices.
Footer
Bottom of every pageEvery part of the site in four columns, then your privacy choices and the language menu.
In the navigation
- Platforms
- How it works
- Business Circle
- Developers
- Verify a receipt
- Support
- Sign in
- Create an account
- GitHub
The four footer columns
Developers
The docs, the quickstart, the receipt format, the cookbook, the glossary, open source and our packages.
Company
About us, careers, press, the blog, newsletters, the trust center, contact, support, this help page and security.
Legal
Terms, privacy policy, imprint, opt-out requests, abuse reports and trademarks.
On a page
- Long pages list their sections in an “On this page” column on wide screens, each with a number.
- Docs, blog posts, glossary terms and solution pages show the way back above their title.
- Every section has its own address: click it in that list, then copy the address to share it.
- Pages we are still building say so at the top and offer a waitlist, never sample content.
02
Search
Find any page in a few keystrokes.
Search looks through every page of the site in your language: titles, summaries and, on docs, legal and blog pages, section headings, which open at the right place.
| Keys | What it does |
|---|---|
| ⌘KorCtrlK | Open or close the search |
| / | Open the search, unless you are typing in a field |
| ↑or↓ | Move through the results |
| Enter | Open the selected result |
| ⌘EnterorCtrlEnter | Open the selected result in a new tab |
| Esc | Close the search |
What it finds
- Pages
- Docs
- Tools
- Solutions
- Comparisons
- Integrations
- Cookbook
- Glossary
- Blog
- Legal
Recent searches
Your last six searches are kept in this browser, if it allows storage, and shown when you open the search again.
No results?
Try a shorter word. Search also matches the start of words and a slightly shorter stem, so “verify” finds “verification”.
03
Languages
Read the site in your language.
The site is in ten languages. Each one has its own addresses: English pages have no prefix, the others start with their code, such as /de/ or /ja/.
- English
/ - Deutsch (Sie)
/de/ - Deutsch (Du)
/de-du/ - Español (España)
/es/ - Español (Latinoamérica)
/es-419/ - Français
/fr/ - Italiano
/it/ - Português (Brasil)
/pt/ - 日本語
/ja/ - 简体中文
/zh/
- 1
Your first visit
Until you choose, the site follows the language your browser asks for, then your country, and otherwise shows English.
- 2
Choose in the footer
Open the language menu at the bottom of any page and pick one. The page reopens at its address in that language.
- 3
Remembered for a year
Your choice is kept in a cookie named tv_locale, so pages without a prefix open in it too.
- 4
Other tabs follow
Tabs of the site that are already open switch to the new language as well.
Two kinds of German
German comes formal (Sie) and informal (du). The site starts with the formal one; pick “Deutsch (Du)” in the menu for the other.
What stays in English
The documentation and the legal documents are written in English. The pages around them, and the search, follow your language.
04
Appearance
Light or dark, as you prefer.
The switch on the right edge of every page, vertically centred, changes the site between light and dark colours.
Follows your device first
Until you use the switch, the site uses the light or dark setting of your device.
Remembered in this browser
Once you choose, the choice is stored in this browser and applied before each page draws.
Shared with the dashboard
The dashboard reads the same setting, so both look the same in this browser.
Open tabs follow
Other open tabs of the site change with it.
05
Saved links
Keep links to read later.
Right-click any link on the site for a small menu: Open · Open in new tab · Save for later.
- 1
Right-click a link
Any link: in a page, in the navigation or in the footer.
- 2
Choose Save for later
The link goes into your saved links, ready for when you have time.
- 3
Open your saved links
The saved-links button sits on the left edge, vertically centred.
Stored in this browser
Saved links are kept in this browser, and in your account once you open the dashboard signed in. Clearing site data, or a private window, starts with an empty list.
06
Accounts
An account, only when you need one
Reading the site, searching it, checking a receipt, joining an email list and asking for support need no account. You need one to create API keys and use the tools.
Create an account
Start for free asks for your email address, a plan and the data region your account lives in. We email you a link that signs you in.
Start for free →Sign in
Enter your work email and we send you a sign-in link. There are no passwords. You can also sign in with Google or Microsoft.
Sign in →Passkeys and recovery codes
After your first sign-in you can add a passkey and sign in with it. Recovery codes get you back in if you lose a device.
Signing in, in the docs →API keys
Keys are created in the dashboard. How to create, rotate and revoke them is in the docs.
API keys, in the docs →The Free plan is hosted in the US region; on a paid plan you choose your data region when you sign up.
07
Receipts
Check a receipt in your browser.
Anyone can check that an Avonao receipt is genuine and unchanged. No account, nothing to install.
- 01
Paste the receipt
Open Verify a receipt and paste the receipt's JSON into the field.
- 02
Only our public keys are fetched
Your browser downloads the public key set. The receipt you paste is never sent to Avonao.
- 03
Read the result
The signature is checked against the key the receipt names. It passes or it fails.
In your own code
The TypeScript verifier on npm checks receipts in your own software, with the same steps.
08
Email lists
Email lists you control
Every list is on the newsletters page. You confirm each one yourself, and you can leave any of them from any email.
- Double opt-in
- No tracking pixels
- Unsubscribe from any email
- 01
Choose your lists.
Tick the lists, enter your address and agree to receive them.
- 02
Open our email
We send one confirmation email. Its link works for 24 hours.
- 03
Press Confirm
The link opens a page with one Confirm button. Only then does a list start.
Leave a list
Every list email has an unsubscribe link. It opens a page with one button, no sign-in.
How leaving works →See all your lists
Ask for a manage link to see, add or leave every list your address receives.
Manage subscriptions →Without email
The blog and the changelog have feeds, and the status page needs no sign-up.
Feeds and pages →09
Privacy
Cookies and your privacy choices
On your first visit a cookie notice opens at the bottom right. Necessary cookies are always on; everything else waits for your consent.
| Category | What it does | Until you choose |
|---|---|---|
| Necessary | Keeps the site working, for example by storing your cookie choices. | Always on |
| Statistics | Google Analytics, to see which pages are used and improve them. | Off |
| Fonts | Loads the title typeface from Adobe Fonts. Without it, titles use the site's own font. | Off |
| Marketing | For advertising. We do not currently use any advertising services. | Off |
Change your mind at any time
The cookie icon
Once you have answered, a small icon at the bottom left reopens the settings.
Your privacy choices
This link at the bottom of every page opens the same settings.
Global Privacy Control
If your browser sends this signal, we treat it as an opt-out: statistics and marketing stay off.
Closing the notice
Closing it without a choice keeps only necessary cookies, and we ask again on your next visit.
10
Accessibility
Use the site your way.
We aim for WCAG 2.2 level AA. This is what the site does today; the accessibility statement also lists the gaps we know of.
Keyboard
Move with Tab and Shift+Tab. Escape closes the search, menus and dialogs, and search has its own shortcuts.
Reduced motion
If your device asks for less motion, the pulsing dots, sliding panels and switch animations stop.
Zoom and small screens
Pages reflow down to phone width, so zooming in rearranges content instead of cutting it off.
Without script
Pages are server-rendered HTML: reading, navigation and code samples work without JavaScript.
Screen readers
Pages use headings, landmarks and labelled form fields, and the search results are a labelled list.
Tell us about a barrier
Write to support@avonao.com with the page and what you were trying to do. We answer within one business day.
11
Contact
Where to get help.
Pick the page that fits your question. A person answers support requests, usually within one business day.
Support
A request form for every kind of question, a reference number for each request, and popular answers.
Open support →Contact
Partnerships, press and anything that is not a support question.
Write to us →System status
Live checks every minute and the incident history, also at avonao.com/status.
Check status →Docs and FAQ
How the tools, the API and the SDKs work, and answers to common questions.
Open the docs →Report abuse
Unwanted requests, spam or phishing, unlawful content or misrepresented receipts.
Report abuse →Report a vulnerability
With your contact details or anonymously, with safe harbor for good-faith research.
Report it →Legal documents
Terms, privacy policy, cookie policy and every other document, with its date.
Open legal →Trust center
Security, privacy, compliance and sub-processors in one place.
Open the trust center →Write to us directly
- General, technical and billing
- support@avonao.com
- Security reports
- security@avonao.com
- Privacy requests
- privacy@avonao.com
- Abuse reports
- abuse@avonao.com
12
Fixes
When something does not work.
The common problems with the website, why they happen and what to do about them.
A page looks broken or unstyled
- Why
- An old copy is cached, or an extension blocks part of the page.
- What to do
- Reload the page, then try a private window with extensions off.
Titles look different from screenshots
- Why
- The title typeface comes from Adobe Fonts and loads only if you allow Fonts.
- What to do
- Allow Fonts in your cookie settings, or keep the site's own font.
The site shows the wrong language
- Why
- An address with a language code, like /de/, always opens in that language.
- What to do
- Pick your language in the footer; it is kept for a year.
My saved links are gone
- Why
- They live in this browser. Clearing site data, or a private window, starts with an empty list.
- What to do
- Sign in and open the dashboard to bring back the ones saved to your account, or save them again.
The colours do not follow my device
- Why
- Once you use the switch, your choice wins over the device setting.
- What to do
- Use the switch, or clear this site's data to follow your device again.
A confirmation or sign-in email does not arrive
- Why
- It may be in spam or delayed. Disposable addresses are refused at sign-up.
- What to do
- Check spam, wait a few minutes and ask again, then write to support.
The cookie notice keeps coming back
- Why
- Closing it without a choice, or a browser that blocks storage, leaves nothing to remember.
- What to do
- Choose Only necessary or Accept all, and allow storage for this site.
Pressing / does not open search
- Why
- The shortcut is ignored while you type in a field.
- What to do
- Click outside the field, or use ⌘K or Ctrl+K, or the search button.
A receipt does not verify
- Why
- Part of the JSON is missing, or it was changed after signing.
- What to do
- Paste the whole receipt as received; the docs FAQ explains each error.
13
Questions
Questions about the website
Do I need an account to use the site?
No. Reading, searching, checking receipts, joining email lists and asking for support all work without one.
Does the site track me?
Only with your consent. Statistics load only after you allow them, and a Global Privacy Control signal counts as an opt-out.
Why is the site in a language I did not choose?
On a first visit it follows your browser's language, then your country. Choose one in the footer and it stays.
Can I use the site without JavaScript?
For reading, yes: pages are server-rendered, so text, navigation and code samples work. Search, the switch and saved links need it.
Where do I find help with the API?
In the docs: the quickstart, the API reference, troubleshooting and an FAQ for the tools. /developers →
How do I report a problem with this website?
Send a support request with the page, your browser and what you saw. A person replies by email. /support#request →
Still stuck?
Support
Ask a person, or read the docs.
Support requests get a reference number and a reply by email, usually within one business day. No account needed.
