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Right of withdrawal

This notice is for you if you buy a paid subscription, an add-on or a pack billed by Avonao Billing as a consumer, that is, for purposes outside your trade, business, craft or profession, and you live in the European Union, Iceland, Liechtenstein, Norway or the United Kingdom.

1. Who this notice is for

This notice is for you if you buy a paid subscription, an add-on or a pack billed by Avonao Billing as a consumer, that is, for purposes outside your trade, business, craft or profession, and you live in the European Union, Iceland, Liechtenstein, Norway or the United Kingdom. It sets out the right of withdrawal under Directive 2011/83/EU on consumer rights and, in the UK, the right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you live in the UK, wherever this notice says withdraw or withdrawal, read cancel or cancellation: the right, the 14 days and the steps are the same.

Ein Konto

Avonao ID

Eine Avonao ID. Jede Plattform. Ihre Entscheidung.

Erstellen Sie Ihr Konto in einer Minute mit einem Passkey und verbinden Sie dann die Plattformen, die Sie nutzen.

Avonao ID erstellen In Ihr Konto einloggen

Only consumers have a right of withdrawal. Business customers do not. If you buy for your trade, business, craft or profession, you cannot withdraw from the contract. The Business Terms apply to you instead.

A free plan costs nothing and can be closed at any time, so there is nothing to withdraw from.

Avonao Billing is the central billing entity for the platforms that Avonao owns and operates, and only for those. Avonao is not a payment provider, a bank or a money wallet. Payments are processed by Stripe, and Stripe hosts checkout and the customer portal. You can send your withdrawal to us as section 2 describes.

2. Instructions on withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day of the conclusion of the contract, which is the day you buy the paid subscription, the add-on or the pack.

To exercise the right of withdrawal, you must inform us (AVONAO, INC., 254 Chapman Rd, Ste 208 #21918, Newark, Delaware 19702, USA, support@avonao.com; this is our legal address, and a withdrawal sent by post must go there, not to our San Francisco mailing address) of your decision to withdraw from this contract by an unequivocal statement (for example, an email or a letter sent by post). You may use the model withdrawal form in section 4, but it is not obligatory.

When you withdraw, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (by email) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. The reimbursement is made using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.

3. What this means in practice

"In proportion" is counted by time. You pay the share of your billing period that had passed when you told us, times the price you paid: for example 6 of the 31 days of a monthly subscription, or 6 of the 365 days of a yearly one. This is how the Court of Justice of the European Union counts it (Case C-641/19). We round in your favour and you get the rest back. Our acknowledgement states the amount.
If you did not ask us to start early, you pay nothing. You owe the proportionate amount only if you expressly asked us to start the service before the 14 days ended. Otherwise you get every payment back in full.
Your Avonao ID account stays open. Withdrawing ends the paid subscription, add-on or pack, not your Avonao ID account.
Your other rights stay. The right of withdrawal comes on top of any cancellation right the terms of the platform give you. Use whichever gives you more. Nothing here reduces the protection the consumer law of your country gives you.

4. Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract. You can copy it into an email to support@avonao.com.

```text
To: AVONAO, INC., 254 Chapman Rd, Ste 208 #21918, Newark, Delaware 19702, USA,
support@avonao.com

I/We () hereby give notice that I/We () withdraw from my/our () contract
for the provision of the following service ():
[paid subscription, add-on or pack, and the platform it is for]

Ordered on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.
```

Write to support@avonao.com with the invoice number. We confirm by email that we have received your withdrawal.

Right of withdrawal

1. Who this notice is for

Eine Avonao ID. Jede Plattform. Ihre Entscheidung.

2. Instructions on withdrawal